Diploma in Customer Service Co-op

Diploma in Customer Service Co-op
  • Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism and travel industries.
  • Learn how to effectively build your product and service knowledge in order to provide relevant information to customers
  • Programs taught by industry professionals and highly-qualified instructors
  • Strengthen your résumé with Canadian work experience
Locations:

Program Description

This program will prepare you for success in workplaces driven by customer relationships, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores. With this qualification, students will be able to specialize in areas such as accommodation services, food and beverage and retail, or put their diverse skills to support the needs of small businesses. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers.

Entry Requirements
  • Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test.
  • International students must demonstrate a Beginner 4 level of English with Greystone's online written test and interview. The online written test is exempt if CLB 4, IELTS 4 or ILSC Beginner 4 is presented.
  • If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student.
2016 Fees

Registration: $150
Tuition: $8,840
Co-op service: $500
Materials fee: $500

OPTIONAL PLACEMENT UPGRADE FEES
Standard Placement fee: $325

Co-op Service includes: Permit sponsorship, documentation support, interview and job preparation, résumé building, job search tips and monitoring throughout the co-op placement.

Placement Service fee (optional):
Co-op service and up to 2 guaranteed interviews.

The student is responsible for the payment of any government fees related to the application for a work permit and the extension of study permit.

All fees are in Canadian dollars.

Program Length

24 weeks academic study + 24 weeks paid work experience + 2 weeks academic study (post-placement feedback)

Start Dates - 2016

Jan 4, Feb 1, Feb 29, Mar 28, Apr 25, May 24, Jun 20, Jul 18, Aug 15, Sep 12, Oct 11, Nov 7, Dec 5

Program Schedule

Academic Studies

Students will benefit from qualified instructors with years of experience in the industry.

  Monday Tuesday Wednesday Thursday Friday
9:00 AM – 12:00 PM Class
12:00 PM – 1:00 PM Lunch No class
1:00 PM – 2:30 PM Class
2:45 PM – 4:00 PM Work Placement class—students will attend the Work Placement class for 4 weeks to prepare for their co-op placement
CO-OP WORK PLACEMENT

Greystone co-op coordinators will help prepare you for securing a co-op placement. Co-op placement hours cannot exceed study hours—the program is designed to allow students to work an average of 21 hours per week. Co-op positions vary depending on an employer’s needs, and the student’s Eng­lish and professional skills. Your work schedule and wage will be determined by your employer.

Post Placement Academic Study

Students must return for a 2 week course after completion of the co-op placement.

  Monday Tuesday Wednesday Thursday Friday
9:00 AM – 12:00 PM Class
12:00 PM – 1:00 PM Lunch No class
1:00 PM – 2:30 PM Class

Course Details

  Course Name Length Description
Core Program Courses
Workplace Communication 4 weeks In this workplace-centered course, students will develop communication skills for the workplace. Key workplace communication skills include gathering, conveying, and receiving information together with completing routine written correspondence.
Working Effectively with Others 4 weeks In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.
Basic IT Skills—Produce Word Processed Documents 2 weeks In this course, students will learn how to correctly operate word processing applications to produce workplace documents.
Basic IT Skills—Create and Use Spreadsheets 2 weeks In this course, students will learn how to correctly create and use spreadsheets and charts through using industry-standard spreadsheet software.
Hospitality, Tourism & Travel Industry Information 4 weeks In this course, students will gain the knowledge required to source and use current and emerging information on the hospitality, tourism and travel industry. Students will develop researcher skills in order to stay current on industry structure and technology issues. Personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
Providing Information and Assistance 4 weeks In this course, students will gain the knowledge required to provide customers with information and assistance on facilities, products and services. They will learn how to identify customer needs and how to build their knowledge base in order to provide relevant and helpful information.
Customer Interaction 4 weeks In this course, students will gain the knowledge required to deliver a fundamental customer service to both internal and external customers. Good customer service requires the ability to greet and serve customers and to respond effectively to customer service enquiries including routine customer problems.
Co-op
Preparation
Work Placement Skills 4 weeks In this course, students will prepare for the Canadian workplace.
This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their resumes and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN).
Post Co-op
Follow Up
The Next Step 2 weeks This course follows up with students after their work placement.
It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program.

Co-Op Positions could include the following:

  • Food and beverage attendant
  • Function attendant
  • Restaurant host/hostess
  • Sales clerk/customer service attendant
  • Front desk receptionist
  • Function host
  • Server/banquet server
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