Diploma in Customer Service Co-op

Diploma in Customer Service Co-op
  • Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism and travel industries.
  • Learn how to effectively build your product and service knowledge in order to provide relevant information to customers
  • Programs taught by industry professionals and highly-qualified instructors
  • Strengthen your résumé with Canadian work experience
Locations:

Program Description

This program will prepare you for success in workplaces driven by customer relationships, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores. With this qualification, students will be able to specialize in areas such as accommodation services, food and beverage and retail, or put their diverse skills to support the needs of small businesses. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers.

Entry Requirements
  • Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling or GED, or have mature student status.
  • International students must demonstrate a Beginner 4 level of English with Greystone's online written test and interview. The online test is exempt if CLB 4, IELTS 4 or ILSC Beginner 4 is presented.
  • If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student.
2016 Fees

Registration Fee: $150
Material fee: $500
Tuition: $8840
Service / placement fee: $825*

The student is responsible for the payment of any government fees related to the application for a work permit and the extension of study permit.

Basic Service Placement fee includes:

Permit sponsorship, documentation support, interview preparation, résumé building, job preparation, explanation of government reporting procedures, and placement tips.

Program Length

Daytime Program: 50 weeks
24 weeks academic study + 24 weeks paid work experience + 2 weeks academic study (post-placement feedback)

Evening Program: 92 weeks
48 weeks academic study + 40 weeks paid work experience + 4 weeks post-placement study.

Start Dates - 2016*

Daytime Program: Jan 4, Feb 1, Feb 29, Mar 28, Apr 25, May 24, Jun 20, Jul 18, Aug 15, Sep 12, Oct 11, Nov 7, Dec 5

Evening Program: Jan 18, Mar 14, May 9, Jul 4, Aug 29, Oct 24

* Students whose co-op start falls in the month of December and early January can expect a few weeks delay to their practicum start date due to low business activities around Christmas and New years holiday.

Program Schedule

Daytime Program Schedule

Students taking the daytime program will follow the same course schedule from 9:00 AM–2:30 PM every week throughout their entire 50 week program. Additionally, during 4 weeks of the program, students will take the Work Placement Class to prepare for their co-op. After completing the final course, students start their co-op placement then return to Greystone College for 2 weeks of Post Placement Study, and graduation.

24 WEEKS ACADEMIC STUDY 24 WEEKS CO-OP 2 WEEKS POST PLACEMENT STUDY
MON–THU FRI VARIES MON–THU FRI
9:00 AM–12:00 PM Class Schedule depends on
your placement
9:00 AM–12:00 PM Class
12:00–1:00 PM Lunch No Class 12:00–1:00 PM Lunch No Class
1:00–2:30 PM Class 1:00–2:30 PM Class
2:45–4:00 PM
Work Placement class
4 weeks only
No Class
Evening Program Schedule

Students taking the evening program will begin their program with 2 weeks in the Work Placement Skills Course before taking their first 6 week academic course. After every 6 week course, students will take a 2 week break before starting their next course. After completing the final course, students complete their co-op placement then return to Greystone College for 4 weeks of Post Placement Study, and graduation.

48 WEEKS ACADEMIC STUDY 40 WEEKS CO-OP 4 WEEKS POST PLACEMENT STUDY
MON–THU VARIES MON–THU
5:15–6:30 PM
Work Placement
Skills: Part 1*
(2 weeks)
5:15–9:00 PM
Course
6 weeks / course
36 weeks total
Scheduled Break
2 weeks between
each course–
(8 weeks total) + Work Placement
Skills: Part 2
(2 weeks**)
Schedule depends on your placement
5:15–6:30 PM
The Next Step**
4 weeks

* If space allows, students may repeat the Work Placement Skills Course any time throughout their program. The Work Placement Skills course runs every 8 weeks, during the scheduled break

** In December, the break is 1 week long. The Work Placement Skills course will not run during this session; however, if required, students will be able to take the course 1 session before or after.

Course Details

  Course Name Description
Core Program Courses
Workplace Communication In this workplace-centered course, students will develop communication skills for the workplace. Key workplace communication skills include gathering, conveying, and receiving information together with completing routine written correspondence.
Working Effectively with Others In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.
Basic IT Skills—Produce Word Processed Documents In this course, students will learn how to correctly operate word processing applications to produce workplace documents.
Basic IT Skills—Create and Use Spreadsheets In this course, students will learn how to correctly create and use spreadsheets and charts through using industry-standard spreadsheet software.
Hospitality, Tourism & Travel Industry Information In this course, students will gain the knowledge required to source and use current and emerging information on the hospitality, tourism and travel industry. Students will develop researcher skills in order to stay current on industry structure and technology issues. Personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
Providing Information and Assistance In this course, students will gain the knowledge required to provide customers with information and assistance on facilities, products and services. They will learn how to identify customer needs and how to build their knowledge base in order to provide relevant and helpful information.
Customer Interaction In this course, students will gain the knowledge required to deliver a fundamental customer service to both internal and external customers. Good customer service requires the ability to greet and serve customers and to respond effectively to customer service enquiries including routine customer problems.
Co-op
Preparation
Work Placement Skills In this course, students will prepare for the Canadian workplace.
This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their resumes and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN).
Post Co-op
Follow Up
The Next Step This course follows up with students after their work placement.
It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program.

Co-Op Positions could include the following:

  • Food and beverage attendant
  • Function attendant
  • Restaurant host/hostess
  • Sales clerk/customer service attendant
  • Front desk receptionist
  • Function host
  • Server/banquet server
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