Diploma in Customer Service Co-op

Diploma in Customer Service Co-op
  • Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism and travel industries.
  • Learn how to effectively build your product and service knowledge in order to provide relevant information to customers
  • Programs taught by industry professionals and highly-qualified instructors
  • Strengthen your résumé with Canadian work experience
Locations:

Program Description

This program will prepare you for success in workplaces driven by customer relationships, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores. With this qualification, students will be able to specialize in areas such as accommodation services, food and beverage and retail, or put their diverse skills to support the needs of small businesses. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers.

Entry Requirements
  • Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling or GED, or have mature student status.
  • International students must demonstrate a Beginner 4 level of English with Greystone's online written test and interview. The online test is exempt if CLB 4, IELTS 4 or ILSC Beginner 4 is presented.
  • If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student.
2017 Fees

Registration Fee: $150
Materials fee: $500
Tuition: $9490
Co-op service fee: $825*

The student is responsible for the payment of any government fees related to the application for a work permit and the extension of study permit.

Basic Service Placement fee includes:

Permit sponsorship, documentation support, interview preparation, résumé building, job preparation, explanation of government reporting procedures, and placement tips.

Program Length

Daytime Program: 50 weeks
24 weeks academic study + 24 weeks paid work experience + 2 weeks academic study (post-placement feedback)

Evening Program: 92 weeks
48 weeks academic study + 40 weeks paid work experience + 4 weeks post-placement study.

Start Dates - 2017*

Daytime Program: Jan 3, Jan 30, Feb 27, Mar 27, Apr 24, May 23, Jun 19, Jul 17, Aug 14, Sep 11, Oct 10, Nov 6, Dec 4

Evening Program: Jan 3, Feb 14, Apr 10, Jun 5, July 31, Sept 25, Nov 20

* Students whose co-op start falls in the month of December and early January can expect a few weeks delay to their practicum start date due to low business activities around Christmas and New years holiday.

Program Schedule

Daytime Program Schedule

Students taking the daytime program will follow the same course schedule from 9:00 AM–2:30 PM during all study portions. During the first 24 weeks of the program, students will also take the Work Placement Skills Course (Part 1 & 2) during the afternoon 2:45-4:00 PM block to prepare for their co-op. After completing the final course, students will start their co-op work placement. At the end of the work placement, students will return to Greystone College for 2 weeks of Post-Placement Study, and graduation.

24 WEEKS ACADEMIC STUDY 24 WEEKS CO-OP WORK PLACEMENT 2 WEEKS POST PLACEMENT STUDY
MON–THU FRI VARIES MON–THU FRI
9:00 AM–12:00 PM Class Work schedule as per employer requirements 9:00 AM–12:00 PM Class
12:00–1:00 PM Lunch No Class 12:00–1:00 PM Lunch No Class
1:00–2:30 PM Class 1:00–2:30 PM Class
2:45–4:00 PM
Work Placement class*
No Class

*The Work Placement Skills course runs on an ongoing basis. Students will not attend for their entire 24 weeks, but will be required to attend and complete all course components to graduate.

Evening Program Schedule

Students taking the evening program will begin their program with 2 weeks of Work Placement Skills: Part 1 before taking their first 6 week program course. In between each 6 week course, students will take a 2 week break before starting their next course. At the end of the fourth course, students will complete 2 weeks of Work Placement Skills: Part 2 before commencing the co-op work placement. At the end of the 40-week work placement, students will return to Greystone College for 4 weeks of Post-Placement Study, and graduation.

48 WEEKS ACADEMIC STUDY 40 WEEKS CO-OP WORK PLACEMENT 4 WEEKS POST PLACEMENT STUDY
MON–THU VARIES MON–THU
5:15–6:30 PM
Work Placement
Skills: Part 1
(2 weeks)
4:15-9:15 PM
Course
6 weeks / course
36 weeks total
Scheduled Break
2 weeks between
each course–
(8 weeks total) + Work Placement
Skills: Part 2
(2 weeks)
Work schedule as per employer requirements
5:15–8:00 PM
The Next Step
4 weeks

Course Details

  Course Name Description
Core Program Courses
Workplace Communication In this workplace-centered course, students will develop communication skills for the workplace. Key workplace communication skills include gathering, conveying, and receiving information together with completing routine written correspondence.
Working Effectively with Others In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.
Basic IT Skills—Produce Word Processed Documents In this course, students will learn how to correctly operate word processing applications to produce workplace documents.
Basic IT Skills—Create and Use Spreadsheets In this course, students will learn how to correctly create and use spreadsheets and charts through using industry-standard spreadsheet software.
Hospitality, Tourism & Travel Industry Information In this course, students will gain the knowledge required to source and use current and emerging information on the hospitality, tourism and travel industry. Students will develop researcher skills in order to stay current on industry structure and technology issues. Personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
Providing Information and Assistance In this course, students will gain the knowledge required to provide customers with information and assistance on facilities, products and services. They will learn how to identify customer needs and how to build their knowledge base in order to provide relevant and helpful information.
Customer Interaction In this course, students will gain the knowledge required to deliver a fundamental customer service to both internal and external customers. Good customer service requires the ability to greet and serve customers and to respond effectively to customer service enquiries including routine customer problems.
Co-op
Preparation
Work Placement Skills In this course, students will prepare for the Canadian workplace.
This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their resumes and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN).
Post Co-op
Follow Up
The Next Step This course follows up with students after their work placement.
It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program.

Co-Op Positions could include the following:

  • Food and beverage attendant
  • Function attendant
  • Restaurant host/hostess
  • Sales clerk/customer service attendant
  • Front desk receptionist
  • Function host
  • Server/banquet server
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