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Each course is three weeks in duration. The curriculum is subject to change. The diploma program includes all 12 courses. Students are allowed to take individual courses and get a Certificate of Completion for the courses.

Supervision in the Hospitality Industry

This course is designed to provide students with the principles of supervision as they apply specifically to the hospitality industry.

Managing Front Office Operations

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to checkout and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel.

Managing Technology in the Hospitality Industry

Provides an overview of the information needs of lodging properties and food service establishments; addresses essential aspects of computer systems, such as hardware, software, and generic applications; focuses on computer-based property management systems for both front office and back office functions; examines features of computerized restaurant management systems; describes hotel sales computer applications, revenue management strategies, and accounting applications; addresses the selection and implementation of computer systems; focuses on managing information systems; and examines the impact of the Internet and private intranets on the hospitality industry.

Housekeeping Management

This course presents a systematic approach to managing housekeeping operations in the hospitality industry.

Managing Service in Food & Beverage Operations

This course provides students with practical skills and knowledge for effective management of food service operations. It presents basic service principles while emphasizing the importance of meeting and, whenever possible, exceeding the expectations of guests.

Hospitality Financial Accounting

This course presents basic financial accounting concepts and explains how they apply to the hospitality industry.

Hospitality Sales & Marketing

This course is designed to provide students with a solid background in hospitality sales and marketing. The main focus is on practical sales techniques for selling to targeted markets.

Convention Management Services

Defines the scope and segmentation of the convention and group business market, describes marketing/sales strategies to attract markets with specific needs, and explains techniques to meet those needs.

International Human Resource Management in the Hospitality Industry

Issues of human resources are addressed from the unique perspectives of twenty countries that have a major hospitality industry presence. This course examines cultural differences that affect the workplace, societal work values, labor market issues, and the legal environment in each country, from China to the United States, as it relates to the hospitality industry.

Hospitality & Tourism Marketing

This course will give students an understanding of marketing in the hospitality and tourism sectors. It looks at marketing from a guest service perspective and covers topics that include the development of hospitality and tourism marketing, the challenges of marketing services, individual and corporate guest behavior, market research, market segmentation, target marketing and positioning, ethics and law, the elements of a hospitality and tourism marketing mix, and the future of hospitality and tourism marketing.

International Hotel Management

This course provides the background every graduate will need in today’s rapidly changing global marketplace. It prepares students to plan, develop, market, and manage hotels in the international arena. It gives students a solid foundation for understanding and managing cultural diversity in the workplace, and underscores the importance of protocol in international interactions.

Fundamentals of Destination Management & Marketing

This course will give students a basic understanding of the roles played by destination management organizations (DMOs) and convention and visitors’ bureaus (CVBs) in the tourism industry. All aspects of organization operations are covered, including service, research, product development, human resources, and financial management.