Develop the knowledge, skills, experience and certifications you need to work in entry-level hospitality and customer service jobs in Ontario in this fast, flexible 12-week program


  • Explore the variety of jobs available in the exciting areas of hospitality, travel, and tourism
  • Get job-ready fast and put your skills to work in a co-op placement
  • Learn the importance of teamwork, communication, problem-solving and conflict resolution
  • Earn Internationally recognized certification from the American Hotel and Lodging Educational Institute (AHLEI)
  • Get your Smart Serve® certification, required for alcohol service in the Province of Ontario

     Note: Smart Serve is a registered trademark of Smart Server Ontario



Program Length


26 weeks


Start Dates


May 19, Nov 2


Jan 4, Mar 29, Jun 21, Sep 13, Dec 6


Program Courses

Learn about food and beverage service, food sanitation, guest service, dining room and kitchen protocol, workplace safety, food terminology and wine knowledge. The course also takes you through various aspects of the hospitality institution operations and management. This subject complements Hospitality, Tourism and Travel information by providing the skills needed for one of the most common entry-level positions in the industry. Successful completion leads to an internationally recognized certificate from the American Hotel and Lodging Association (AHLA).

START program is registered trademark of American Hotel and Lodging Association.


In this course, students will gain the knowledge required to source and use current and emerging information on the hospitality, tourism and travel industry. Students will develop researcher skills in order to stay current on industry structure and technology issues. Personnel integrate this essential knowledge on a daily basis to work effectively in the industry. 

Smart Serve Certification is legally required in Ontario for anyone handling, selling, or serving alcohol. This course provides the information needed to complete the Smart Serve examination leading to the certification. The examination is taken at Greystone College.

Smart Serve is a registered trademark of Smart Serve Ontario.


In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.

This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program.


This course is delivered in two parts. It prepares students for the Canadian workplace. This is a requirement for all students registered in a Co-op program. It prepares students for coop work placement as well as the job search and application processes.