Prepare for success in workplaces driven by customer relationships, such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores. The relationship skills you’ll develop will provide a foundation for success in a wide variety of industries.
- Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism and travel industries
- Learn how to effectively build your product and service knowledge in order to provide relevant information to customers
- Programs taught by industry professionals and highly-qualified instructors
- Take the co-op program and strengthen your résumé with Canadian work experience
Daytime 26 weeks
Evening 48 weeks
Daytime 50 weeks
Evening 92 weeks
*Schedules will be adjusted in December to accommodate public holidays. Contact us for more information.
2019 - DAYTIME PROGRAM:
Jan 2, Jan 28, Feb 25, Mar 25, Apr 22, May 21, Jun 17, Jul 15, Aug 12, Sep 9,
Oct 7, Nov 4, Dec 2, Dec 30
2019 - EVENING PROGRAM:
Jan 2, Feb 11, Apr 8, Jun 3, Jul 29, Sep 23, Nov 18
2020 - DAYTIME PROGRAM:
Jan 27, Feb 24, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5,
Nov 2, Nov 30
2020 - EVENING PROGRAM:
Jan 13, Mar 9, May 4, Jun 29, Aug 24,
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In this course, students will learn how to correctly create and use spreadsheets and charts using industry-standard spreadsheet software.
In this course, students will learn how to correctly operate word processing applications to produce workplace documents.
In this course, students will gain the knowledge required to deliver a fundamental customer service to both internal and external customers. Good customer service requires the ability to greet and serve customers and to respond effectively to customer service enquiries including routine customer problems.
In this course, students will gain the knowledge required to source and use current and emerging information on the hospitality, tourism and travel industry. Students will develop researcher skills in order to stay current on industry structure and technology issues. Personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
In this course, students will prepare to take their new skills and knowledge into the job market. Students will focus on defining their future goals and career aspirations, and will learn how to write effective resumés and cover letters, interview basics, and what employers are looking for. Students will complete the course feeling prepared to find work in their new field.
In this course, students will gain the knowledge required to provide customers with information and assistance on facilities, products and services. They will learn how to identify customer needs and how to build their knowledge base in order to provide relevant and helpful information.
In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.
In this workplace-centered course, students will develop communication skills for the workplace. Key skills include gathering, conveying, and receiving information together with completing routine written correspondence.
During the co-op work placement, students will put their skills into practise in a local workplace in a position related to their specific program objectives. Students will be required to complete job tasks as assigned to them by the employer. In addition, students are required to provide regular feedback (monthly) on their placement experience to Greystone College using prescribed reporting forms.
This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program.
The course is divided into 2 sections, Work Placements Skills (WPS) 1 and 2. WPS 1 acts as an introduction to all the things you need to know about living and working in Canada and helps students through the process of applying for a tax file number (SIN). It also prepares students for the workplace by helping them to apply for jobs and ensuring their résumés and cover letters are to industry standards. WPS 2 prepares students for their Co-Op Work Experience and develops their networking skills.